Take Charge of Conflict
Successful completion of this course will increase your ability to: Identify your preferred strategy for handling conflict. Understand the characteristics and drawbacks of each typical approach to conflict.
Intro
Typical Approaches to Conflict
The Overview
Lesson 2: Why Conflict Happens (slides 1-11)
Sources of Conflict (slides 12-21)
Sources of Conflict (slides 22 to end)
7 Strategies for Conflict Prevention
Lesson and Activity
Lesson 1: Strategies for reducing conflict
Lesson 2: Resolving Conflict through Emotional Intelligence
Workbook